Headquartered in Santa Ana, Calif., 55 miles south of Los Angeles, this college operated more than 100 for-profit campuses under three brands. The company generated more than 1.7 billion in annual revenue, approximately 87 percent of which came from financial aid. The company reviewed more than 350,000 financial aid applications per year and processed more than 1.4 million aid transactions annually.
Clearly, efficient financial aid processing was critical to this company.
In 2009, the company found itself facing a number of serious challenges. Accounts receivables and bad debt were at unacceptable levels. Packaging errors were slowing down financial aid processing. These problems were negatively impacting student satisfaction and retention numbers as well as leading to frequent audit findings.
The company called on Socle Education to devise a series of measures that would address these problems and boost the company’s overall performance.